ECG takes no cash at its offices: since 2023 every payment, prepaid or
postpaid, is made by mobile money, the ECG Power App, the
*226# short code, a bank, or an authorised vendor. ECG said when
it went cashless that paying digitally costs nothing on top of the bill.
The one thing you need for every method is your meter number (for prepaid) or your account number (for postpaid, printed on the bill). Photograph it now.
Which meter do you have?
| Meter | How credit reaches it |
|---|---|
| Smart prepaid, the newer meters | Straight to the meter. Buy online and the power comes on; if it does not, a token is sent by SMS to type in |
| Keypad prepaid | You get a long numeric token by SMS, and type it into the meter’s keypad |
| Card prepaid, older meters with a card slot | The credit is loaded onto the card. Online purchase needs an Android phone that can read the card (NFC) in the Power App; otherwise, a vendor |
| Postpaid | You pay a monthly bill |
If you are not sure, the meter’s label or the Power App, once you add the meter, will tell you.
The ECG Power App
- Download ECG Power App from Google Play or the App Store, and sign up with your phone number.
- Add your meter (prepaid) or account (postpaid). Add every meter you pay for, with a name you will recognise - “Flat”, “Mum’s house”.
- To buy: open Meters, choose the meter, tap Buy Credit, enter the amount and pay from your MoMo wallet or card.
- Keep the transaction reference until the credit is on the meter.
Without a smartphone: the short code
Dial *226#, choose to pay prepaid or postpaid, enter the meter or
account number and the amount, and approve the payment from your wallet. To
pay with MoMo this way, the wallet has to be added in the Power App first;
ask someone with a smartphone to do it once for you.
Your mobile money menu also has ECG under its bill payments, which works the same way.
Paying a postpaid bill
Pay through the app, *226# or your MoMo menu with the account
number on the bill, or at a bank: collect a deposit slip from an ECG office
and pay at any bank, and the account is credited without your showing the
receipt to ECG.
Before you move into a postpaid house, ask for the account’s balance in writing. Arrears belong to the account, and a disconnection for a previous tenant’s debt is your problem the day you move in.
When the credit does not arrive
- Check the meter number on the receipt. One wrong digit sends the credit to someone else’s meter. If that happened, call ECG with the transaction reference; it is the only proof you have.
- For a keypad meter, check the SMS for the token, and type it in slowly. A token works only on the meter it was bought for.
- For a smart meter, wait a few minutes, then look in the app’s history for a token to enter by hand.
- Still nothing? Report it in the app or to ECG’s call centre with the meter number, the reference and the time you paid.
At Christmas and other holidays ECG’s systems are busy and vendors close. Buy a few days ahead.
Tariffs and what you are paying for
The price per unit is set by PURC every quarter, and depends on how much you use in a month.
— Electricity, prepaid meters and dumsor — Your Ghana Water bill — Mobile money